These Terms of Service (the "Terms") govern your access to and use of the VUVO mobile applications, websites, and related products and services (collectively, the "Services") operated by SHO DIY INC., an Ohio corporation ("VUVO", "we", "us"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
1. What VUVO Is
VUVO is a technology platform that arranges the transportation of vehicles within the United States. Transportation is performed by independent, third-party motor carriers ("Carriers") that hold their own operating authority and insurance. VUVO verifies each Carrier's DOT/MC authority and insurance before they may accept orders, but Carriers are independent businesses — not employees or agents of VUVO.
2. Definitions
- "Customer" — a person or business that books vehicle transportation through the Services.
- "Carrier" — an independent motor carrier that performs the transportation.
- "Order" — a confirmed booking for the transportation of a specific vehicle between specified locations.
- "Bill of Lading" ("BOL") — the electronic inspection and condition report generated at pickup and delivery, signed by the parties.
3. Eligibility and Account
- You must be at least 18 years old to use the Services.
- You agree to provide accurate, current and complete information and to keep it up to date.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
- Carriers may join the platform by invitation and verification only; self-registration as a Carrier is not available.
- VUVO may suspend or terminate an account for violation of these Terms or suspected fraudulent or unsafe activity.
4. Quotes, Orders and Pricing
- Quotes shown in the app are based on the information you provide (route, vehicle, trailer type, dates). The quoted price is honored for the Order as placed.
- If material details change after booking — including the pickup or delivery address, vehicle, or the vehicle's condition (e.g., a vehicle stated as running is inoperable) — the price may be recalculated, and you will be notified before the change takes effect.
- Pickup and delivery dates are estimates. Transport schedules are affected by traffic, weather, and regulations; exact times are not guaranteed.
5. Payments
- Payments are processed by our third-party payment processor (Stripe). VUVO does not store your full card details.
- You authorize VUVO and its payment processor to charge your selected payment method for amounts due under an Order, including any adjustments you have approved.
- Applicable fees and the total price are disclosed before you confirm an Order.
6. Cancellations and Refunds
- You may cancel an Order free of charge at any time before a Carrier is assigned.
- After a Carrier has been assigned, a cancellation fee may apply to cover costs already incurred; the applicable fee is shown in the app before you confirm the cancellation.
- If VUVO or the Carrier cancels an Order and the transportation has not been performed, you receive a full refund.
- Refunds are returned to the original payment method.
7. Customer Responsibilities
- Provide accurate vehicle information, including its condition (running or inoperable) and any modifications affecting size, clearance or weight.
- Remove personal items from the vehicle. Personal items left in the vehicle are transported at your own risk and are not covered by Carrier cargo insurance.
- Prepare the vehicle for transport: about a quarter tank of fuel, alarm disabled, toll transponders removed, one working key available for the Carrier.
- Ensure that you or an authorized adult contact is available at pickup and delivery to participate in the inspection and sign the BOL, or make arrangements in advance.
8. Inspection, Bill of Lading and Claims
- The vehicle's condition is documented at pickup and at delivery in the electronic BOL, including photographs and any noted damage. Signatures are collected electronically and are legally binding under the U.S. E-SIGN Act.
- Inspect your vehicle at delivery before signing. Any new damage must be noted on the BOL at the time of delivery. A signed BOL without noted damage constitutes acknowledgment that the vehicle was received in good condition.
- Claims for transport damage are covered by the Carrier's cargo insurance. VUVO will provide the Carrier's insurance information and reasonable assistance in submitting a claim.
- Claims must be reported as soon as practicable and in any event within the time limits of the Carrier's insurance policy and applicable law.
9. Prohibited Conduct
- Using the Services for unlawful purposes, including shipping a vehicle you are not authorized to ship, or transporting illegal or hazardous goods inside a vehicle.
- Circumventing the platform: soliciting or accepting off-platform payment or transportation arrangements with a Carrier introduced to you through the Services.
- Reverse engineering, scraping, or interfering with the integrity, security or performance of the Services.
- Impersonating any person or entity, or providing false information.
10. Intellectual Property
The Services and all materials therein, including software, designs, trademarks and logos, are owned by or licensed to SHO DIY INC. and protected by intellectual property laws. Except as expressly permitted, you may not copy, modify, distribute, sell, lease or create derivative works based on the Services.
11. Third-Party Services
The Services may integrate or link to third-party services (such as maps, payment processing, and messaging). VUVO does not control and is not responsible for third-party services, which are subject to their own terms and privacy policies.
12. Privacy
Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use and share information about you, and our Account Deletion policy.
13. Disclaimers
The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, VUVO disclaims all warranties, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose and non-infringement. VUVO does not warrant that the Services will be uninterrupted, error-free or secure. Transportation is performed by independent Carriers; VUVO does not itself take custody of your vehicle.
14. Limitation of Liability
To the maximum extent permitted by law, VUVO shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, data or goodwill, arising out of or related to your use of or inability to use the Services. Nothing in these Terms limits liability that cannot be limited under applicable law, or your rights against a Carrier and its insurer with respect to cargo damage.
15. Indemnification
You agree to indemnify, defend and hold harmless SHO DIY INC. and its affiliates, officers, employees and agents from any claims, liabilities, damages, losses and expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms or misuse of the Services.
16. Termination
VUVO may suspend or terminate your access to the Services for violation of these Terms. Termination does not affect Orders already in transit, which will be completed or resolved under these Terms, nor accrued rights and obligations of either party.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Ohio, without regard to conflict of laws principles. Disputes shall be resolved in the competent courts located in Ohio, unless otherwise required by applicable consumer protection law or federal transportation law.
18. Changes to These Terms
VUVO may modify these Terms from time to time. Material changes will be posted on this page with an updated effective date. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.
19. SMS Communications
By providing your phone number, you consent to receive SMS messages from VUVO, including one-time verification codes and order status updates. Message and data rates may apply. Message frequency varies based on your account activity. Reply STOP to unsubscribe or HELP for assistance. For support, contact info@vuvo.app.
20. Contact
SHO DIY INC. · info@vuvo.app · +1 (702) 955-8040